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FAQ |
| 1. how about our product quality? |
| The product from our company all AAA quality |
| 2. how do us pack goods before ship out? |
| a .package them in the box, inside another box |
| b. package them in that protective wrap outside the box,and send the boxes flat |
| 3. how to solve the problem when buyers get wrong shoes? |
| For mistake,if we send wrong shoes to our buyer, pls take a pic for wrong goods |
| and send by email to us,we will pay $5 per pair for them by next order. |
| 4. How to solve the problem that shoe lose? All states buyer not get goods |
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Any way,pls save the receipt paper when you get your parcel,if you able,pls weight up
the parcel weight,if you find parcel got damage,pls take a pic for it.
A.buyer not pay insurance，our company has a rule is that: |
| * if goods lose in china,we resend to our buyers 100% |
| * if goods lose in buyer's country,we will pay buyer's 50% loss by next order, |
| [buy 5 send 6,buy ten send 12.....till full 50% of buyers lose] |
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B. buyer pay 10% of total for shipping insurance and not get product,any way ,we will resend to them .
C.when parcel get buyer's door,and no one to receive it,ship company send it back to us, if you need
us to resend , you need to pay shipping fee, per pair $20 |
| 5. sending process: |
| send shoes to ship company-----ship company find a safe way to |
| send shoes---china custom ---usa custom---express company your there----your door |
| 6. We can’t accept the order whose total price is below $40. |
| 7. submitte order through our website. It is very easy and helpful for work each other. |
| 8. we check our website and storage then update the site everyday. If you can't order |
| some products on our site that means they aren't in stock. |
| 9. we will mark all the tracking number in the corresponding order in 2 days after |
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